From: Cheryl Danson


Dear Sirs

I was very impressed with the service received when I placed my order with you via the internet last week.
The ease of ordering, the immediate order confirmation, followed by a prompt despatch was very impressive. Many thanks and congratulations on a very smooth customer focussed process, which is very rare.
Keep up the excellent work.

Regards

Cheryl Danson

---

From: Micky Burke


Dear Sirs

Found Your site Very quick and fully informative after browsing for an hour using the Yahoo search engine for the product Cannon BJC 50.

Regards

Micky Burke

---

From: Brian Calder


Dear Sirs

Thank you for your prompt reply. This is the first time I have dealt with your company and have been most impressed with your efficiency also the well laid web-site. It is difficult to even get a reply from some other companies. Thank you once again.

Regards

Brian Calder

---

From: Steve O'Hare


Dear Sirs

Just to let you know that the order has just arrived safely. As a first time customer with Software Paradise Ltd, may I say congratulations on a fast efficient service. Your price list is now filed 'on top' for future reference!

Best regards

Steve O'Hare

---

From: Stephen M. Mills


Dear Sirs

Please find enclosed our urgent order No:xxxxx for 01 Communique.

I would be grateful if you would pass on my sincere thanks to Adrian Williams and Chris Bowring for all their patience and assistance in helping to source this software. Their support has been very helpful and although we do not often buy individual software packages, be assured that your company will be at the top of my list when we do!

Many Thanks.

Stephen M. Mills
Bolton Town Hall

---

From: Daniel Gustavsson


Hi Adrian!

Thanks for a just outstanding support. And now I am so happy. Just had a computer crash I lost all html pages and stuff and to recreate them I needed Hemera CD's to work.

And now it does.. perfect.. excellent Thanks!

Daniel Gustavsson

---

From: Bob Lindsay


Thank you for the information concerning the despatch details of my software order. The software was in fact received today. Thanks again for the quick and friendly service.

Bob Lindsay

---

From: David Amos


Thank you for an excellent service.

David Amos

---

From: G Butlin


Excellent service - many thanks, package safely received!

G Butlin

---

From: Alan Frank


I am very pleased with the recent service.

Alan

---

From: Rick Stacey


Well, you will never be accused of being slow at your place. I'm well and truly gobsmacked at the speed of your replies. I shall give you a shout after the 12th if not bought from elsewhere. Thanks again for all your help, excellent service.

Rick

---

From: Ronald


Dear Software Paradise Ltd,
Thank you for your catalogue and most useful .net "Web Guide".

Ronald

---

From: Philip Farrugia Randon


Hi Jane,
Whilst I am impressed with your prompt and efficient service, it seems I was labouring under a misunderstanding. Some products are offered cheaper to students and I thought this was the case. If this is not the case, then I am afraid that I should not continue with the order of this particular item. But once again, thank you for your sterling service.

Philip

---

From: Frank Rizzo


I meant to reply earlier but was rather busy. The software was received, well packaged and in a very short time. Thank you very much for your excellent service and I would not hesitate to order again in the future.

Frank Rizzo

---

From: Ray Watts


Many thanks, DFLW arrived today. Brilliant Service and to be recommended.

Ray Watts@LineOne.net

---

From: Craig Robertson


Thank you for a speedy response. You have reaffirmed my belief in internet shopping. After other disasters, I will be buying from Software Paradise again.

Craig Robertson

---

From: Jane Raferty


Excellent service, received (goods) yesterday. Thanks. I will recommend your company.

Jane Raferty

---

From: A Plumley


Confirming that my goods arrived safely and promptly. Please thank all your staff for their efficient service and wish them all a very merry Christmas.

Mr A Plumley

---

From: Jason Harmon


Hi Jane,

I received the software this morning. Many thanks for the excellent service you have provided but I would like a copy invoice for accounting purposes. Please could you fax me a copy on ....

Once again, Thank you - Jason Harmon

---

From: David Walker


Greetings to the Sales Team.

> Copy of Paint Shop Pro 7 ordered 11:41 p.m on Sunday 1st October
>
> You said you got the order Monday 2nd (seems reasonable !)
>
> Item delivered 3:30 p.m on Tuesday 3rd October
>
> That's your SLOW delivery by Royal Mail - WOW !!

Grateful Thanks, David Walker

---

From: Charles E. Land-Reeves


I would like to thank you and your Tech Support team for trying to help me overcome the problems I experienced with the software. Unfortunately the problem could not be resolved (due to incompatibilities with the software & my digital camera). I shall continue to use Software Paradise in my future software needs.

Yours Sincerely, Mr Charles E. Land-Reeves

---

From: Stephen Lines


Hi, Just a quick line to let you know that my order for Macromedia Dreamweaver3/Fireworks3 Studio arrived yesterday:
> Well within the quoted delivery time
> Exactly as ordered
> Right first time
Please pass on my thanks to all of your team- reassuring (and unusual) to find such quality of service and low prices on the 'net!

Regards, Mr Stephen Lines, Instant Training Ltd

---

From: Mr L Ingham


Many thanks in taking a personal approach in responding to my E-Mail... This has now (although still awaiting order) given me a reason to continue to use your company in the future.

Regards, Mr L Ingham

---

From: Paul Maher


I've been using your site to buy software for a while now and have been really impressed...the sites quick, the searches work as they should ( which can't be said for a lot of other online stores ) a large range of products and good prices .... oh and the service, delivery e.t.c. is spot on!

Regards, Paul Maher

---

From: Karen Cattermoul


I made my first ever online purchase through yourselves last Sunday. I found a card on the mat from the delivery company on Tuesday saying they had tried to deliver but I was out so they would try the next day. I was at home today so I received delivery today Thursday. Just a note to say I have been impressed with the speed and action with which you acknowledged and actioned my order. Will definitely look to you the next time I need software.

Regards, Karen Cattermoul

---

From: Peter F. Johnstone


..... I must say that your company's attention to this matter and attempts to sort it out cannot be bettered (customers underline) or criticised in any way. XXXXXXXXX on the other hand were extremely unhelpful and were hopeless on knowing their own product. Your technical staff were very helpful and between us we managed to order the correct product. ..... Once again, thank you all, yourself, your technical staff and I think it was Claire. I will not hesitate to use you for any software products I may require in future and will recommend you to all my associates.

Yours, Peter Johnstone

---

From: P.Wigmore


This was my first order both on the Net and with yourselves. I'm impressed!

Regards, P. Wigmore

---

From: David Richardson

Dear Chris,
Just wanted to say that I have had great service from your company again this week, this time from Vicky Davies,. Quick, helpful and friendly. It is brilliant doing business with your organisation. I'm sure you will be successful - You deserve it.

Regards, David Richardson

---

From: Eamann O Ruairc

Hi,
That's really great! You do live up to your reputation of good customer service. Thank you so much for your very attentive and efficient management of my order. You can tell your overseer that I am very satisified with your service.

I wish you all the best!

---

From: Jeni Whitaker

Hi,
I recently purchased the Hemera Photo Objects 25,000 Premium Collection of four disks from you and would like to say your service was excellent.

Jeni Whitaker, Leeds

---

From: Chris Foster

Hi Jane,
Thanks for the email regarding the "Jolly Post Office" we ordered from you. We would like you to process the order as requested for the simple reason that you have replied and kept us informed of events surrounding the delay, and not just left us waiting and wondering about what was happening. It is refreshing to find a company and a salesperson who actually values their customers (as you obviously do with the tone and frequency of your E.mails). I understand your predicament and appreciate you replying to us over what may be a small order for yourselves. One thing that may help ease the burden of a bloodthirsty wife and distraught child (I'm going for the old emotional jugular again !!!!) would be the extra 10% off that you keep me. mailing me about ! Any chance of this or do I have to cancel and reorder it tonight? Sorry if this sounds cheeky, it isn't intended to be. I honestly appreciate your replies, as many service companies these days treat their customers like open wallets and nothing more, never mind sending us kind regards. If you have a boss (apologies if you are part of the management team) then please show her/him this email and ask them to get in touch with me so I can pass on my compliments!

Chris Foster, Barnsley, S.Yorks

---

From: www.UKShopSearch.com

Thank you for opting in to the UKShopSearch.com priority listing scheme. In the end, a total of 90 shops opted in, of which a total of 54 passed our test. I'm pleased to say that Software Paradise was one of them. "We contacted Software Paradise anonymously with three seperate queries by post, email and telephone, using the contact details below. We are pleased to confirm that they responded in a timely and appropriate manner in each case."

---

From: David House (to Vicky in Web Sales)

Dear Vicky,
Thank you for your wonderful help and service. The parcel arrived this morning after I ordered it and despite all the problems I caused you. I really am very impressed with your service and will more than willingly recommend you to everyone I can. Thank you very much and you can be sure that you will be hearing from me again.

David House

---

From: Terry Weatherill (to Chris in Email Hotline)

Chris,
Thanks very much for the prompt response to my query. I have just placed my order and mentioned your response to me in the comments box. I like your prices and service and look forward to doing business with you in the future.

Terry

---

From: Peter J. Stafford (to Claire in our Customer Services Department)

Goods arrived safely. What wonderful service - really impressive. Thank you. Also say "Thank You" to Paul for his careful packing.

Peter Stafford

---

From: Ratings

Navigation: Excellent Navigation; Download: Excellent Download Time; Aesthetics: Good Aesthetics; Product Info: Good Product Info; Prices: Excellent; Stock: Excellent; Comments: Can't believe the prices!

---

From: www.shoppingunlimited.co.uk (The Guardian)

Software Paradise http://www.softwareparadise.co.uk/
This place attempts to give you a cheery welcome when you arrive and it is one of the more engaging sites in the section. You can get Windows, Mac and Linux stuff here; more than 100,000 different titles. The site is fast, with lots of pop-up windows. You can do specific searches for products or browse manufacturers or software types (project management, email, anti-virus). Delivery is free in the UK. One of the better sites in this section.

---

From: Peter Birmingham

It was a pleasant start to the day to have a personal message from the MD of Software Paradise. It is very unlikely that I shall purchase software from anywhere else from now on.

Peter Birmingham

---

From: www.richclickings.co.uk

Software Paradise http://www.softwareparadise.co.uk/
Busy site offering a diverse range of software and some , encompassing everything from PC creativity and utilities to the Dreamcast console. ... software prices will give any site a run for your money. You can browse by program type or company name, and with prices quoted including VAT and delivery, you know where you stand before you get to the checkout.

Richard Longhurst (on behalf of www.richclickings.co.uk)

---

From: PC Direct Magazine Online Shopping Buyers Guide

Software Paradise http://www.softwareparadise.co.uk/
Full listings of business and consumer software are on offer at this extremely powerful e-commerce site. Reasonable prices, FREE delivery and a speedy checkout option combine to make this a persuasive online shop. Search either by category or manufacturer or scan the TOP 20 lists to see what everyone else is buying. Features: extensive and impressive choice of business and consumer software; easy (secure) ordering, free delivery; member of "Which? Web Trader scheme". Drawbacks: None.

PC Direct

---

From: Mandy Burges to Claire James in our Customer Service Department

Thanks for the quick reply ... You are a great team at Software Paradise - I hope this [comment] can be passed on to the "Powers that Be".

Mandy Burges

---

From: Clive Scott (Customer Comment form)

I am tempted to give the answers to [questions] 1 to 4 as "excellent". (He put "very good")
However, I have only just placed my first order with yourselves and frankly I have totally amazed and satisfied. Keep up the good work!

Clive Scott

---

From: Paul Kupiec at BT Internet via E-mail to our Internet Sales Department

As a first time buyer using the Internet, I found your service first rate. Your site was quick and efficient
and very well laid out. I especially liked the extra information (More Information) provided if needed.
The software arrived in just 2 days. Well Done. I shall definitely recommend you to all my friends and family.

Once again - Thanks You, Paul Kupiec

---

From: R.E Bona to our Courtesy Call Receptionist Sue Richards

I have only used you once but you could not do anything to better the superb service I got. Well Done!

R.E Bona

---

From: Margaret Burges to Andrew in Internet Sales

More power to Software Paradise's elbow - I have always found you to be most helpful and very friendly, not to mention efficient. Especially fellow Celt Andrew Brown. Please keep up the good work.

Margaret Burges

---

From: P. Starkey

A well laid out site, easy to navigate for a first time user like myself. Well Done!

---

From: Bill H.

An efficient and effective access to an easy-to-use and informative site. I look forward to receiving your catalogue.

Regards, Bill

---

From: Phil Tomlinson (to Andrew in our Web Commerce section of Sales)

Thanks for the excellent service.

Phil Tomlinson (Birkbeck College, London University)

---

From: Nicola Stocker (Thanks Nicola!)

Software Paradise are always very helpful and always go away and find information if they do not have it to hand.

Nicola Stocker

---

From: P.T.Doodle

Thank you for your prompt response. I will check with my employer and get back to you
as soon as I know something. This may take some time but please know that it has been a pleasure
dealing with you and your company.

P.T.Doodle

---

From: Keith

Thank you very much, especially as you don't make any money from helping me.
I promise that I will continue to advise my friends to buy their software from your company.
Please send me any new catalogues in the future.

Keith

---

From: Don Green

Chris,
Thanks - Service above & beyond.

Don

---

From: Peter Irwin (in response to a "courtesy email" sent by our Information Administrator - Sue Richards)

Sue,
Yes, I did receive the software O.K. Thank you for sending it to my office address. I will return your questionnaire in a few days time but I was delighted with the way the transaction was handled and will be ordering more software before the end of the month. Mays Internet order were advertised as "POST FREE" and when I telephoned your Sales Team they said "Don't worry, you won't be charged postage" - and that was the case. I heard about you by doing a search on the WWW for discount software and I'll certainly be recommending you to friends and colleagues.

Thanks for the prompt delivery.

Peter

---

From: Wayne Chicken

In answer to the survey question "How can we improve?"
Answer: You Can't!

Regards

Wayne Chicken

---

From: Colin McLean at scrum.com (Give them a try!)

Dear Chris,
.... On a personal note, I'm quite sure I shall continue to be a contented customer. Copies of the Catalogue get handed round to colleagues and friends too.

Best Wishes

Colin McLean

---

From: David Camilleri in Malta

Dear Adrian/Andrew,
Goods recieved; Many thanks for a super service.

Best Regards

David Camilleri

---

From: Peter Wilkinson writing about our Accounts Department

Thank you so much for faxing the duplicate invoice for me so quickly - very much appreciated
- and will be remembered when next ordering software.
You obviously have a very efficient accounts department at Software Paradise.

Kind Regards

Peter Wilkinson

---

From: A customer using our "rate this site" option

I wasn't quite sure where to go from your home page but in general an excellent site.
Excellent Navigation; Good Download Time; Good Aesthetics; Excellent product Info;
Good Product Prices; Good In-Stock Availability.

Sincerely

A Customer

---

From: Andy Pirozek, Software Engineer @ Acorn Computers

Tina,

Excellent Service. I got my software today. Thanks for such a quick response.

Sincerely

Andy

---

From: Sub Indran (via E-Mail)

Sirs,

Your PRICES are the BEST I have seen ...

Sincerely

Sub Indran

---

From: Peter Muter in Brunei

Dear Andrew,

I received the above order (Corel Ventura 8 Educational Edition) today. I would like to thank you for your kind, efficient and excellent service. Rest assured, I will recommend your company to all my colleagues. Thanks Again,

Sincerely

Peter

---

From: Mari Miyake in Japan

Dear Mr Bowring,

This is the second time I have bought at your internet shop and I am writing to express my thanks for your greatly improved service.  This time it took only a week for me to get the goods I had ordered in Japan and without VAT, ...The shopping procedure on the webpages has changed and whether or not one is a resident in the EU or how much shipping costs is are now clearly shown and shopper-friendly.  Your shop is precious for people who need British English products like Oxford Encyclopedia  or dictionaries and who live outside the UK.  It's very difficult to get such goods at your quite competitive prices even in a big city like Tokyo.  Now I'm satisfied with your effort to make the service better and I'll recommend it to acquaintances. I hope your service remains good from now on too.

Sincerely

Mari Miyake

---

From: Mr Steve Westmore (speaking to Sue Richards our Courtesy-Call Receptionist)

Dear Ms Richards,

Just wanted to let you know....Mr. Steve Westmore of Usable Systems Ltd loved our web site, he said he could find things very easily on it (unlike some other sites), and thought the prices were very competitive. Just thought you'd like to know.!

Thank You

Steve Westmore

---

From: Julie Stewart

Dear Vicky,

I'm sorry that it has taken me so long to write and to thank you for the excellent service that you gave me re: my purchase of Connectix Virtual PC. You worked hard to source this software for me and were always friendly and courteous during our many telephone conversations. In fact, you called me unexpectedly - but totally appropriately - on a couple of occasions to explain the delays to me. This is the kind of customer service I appreciate. I'm sure that we will do business again in the future.

Julie Stewart

Adam Ewell

---

From: Adam Ewell at Which.Net

Many Thanks for your prompt service which I received this afternoon.

Thank You

Adam Ewell

---

From: Julie Stewart (speaking to Sue Richards our Courtesy-Call Receptionist)

Dear Ms Richards,

Just spoke to a customer - Julie Stewart - and when I asked her how she felt about shopping with Software Paradise she replied "Vicki was wonderful!" Customer said she intended writing a letter to convey her thanks and to say how helpful Vicki had been to chase a particular product for her.

Thank You

Julie Stewart

---

From: Lewis J. Young

Dear Ms Richards,

Thank you for your letter advising us that you had forwarded a copy of - The BIG Software Shop and we confirm that we have received it. We were customers of your some time ago, all be it on a low level, and have always found you to be very efficient, helpful and prompt.

Thanking you for your attention

Lewis J. Young

---

From: Martin Rimmer

Dear Ms Vaughan,

I should say, however that shopping with Software Paradise was the first experience I have had
of online shopping and I cannot believe how simple and quick it has been. Thank you greatly for
your excellent service. I will certainly be shopping online for software from now on.

With best wishes

Martin Rimmer

---

From: J.L.W.

Dear Sirs,

Please supply me with Delphi 3 at your quoted cost. May I take this opportunity to complement
Software Paradise on your straightforward, advertisment-free catalogue and also on the friendliness and
helpfulness of your telephone sales staff.

Yours

J.L.W.

---

From: Dawn Chatty and Oliver Mylne

Dear Sales,

Thanks you very much indeed. It is very much appreciated. I must say - in spite of the fact that I am a very small customer - I have always received the very highest of service from Software Paradise for which I am most grateful. It is a very rare thing to find nowadays. And of course, I shall continue to be a small but very loyal customer. With my thanks,

Yours

O.N.P. Mylne

---

From: Derek Davies

Dear Sales,

I was very happy with my purchase experience with yourselves and next time I'm looking for some software/ you will be the first company I visit (on the web). I was also impressed with the policy stated on your web page that you don't sell your mailing list to anyone else and that was a nice touch which impressed me.

Yours

Derek Davies (Consultant)

---

From: David Wotton @ virgin.net

Dear Tina,

I write to say a big thank you for the excellent service recently provided by Software Paradise. I was most impressed by the extensive range of software on offer and found your staff to be both courteous and knowledgeable. I shall have no hesitation in recommending Software Paradise to my friends nor shall I hesitate to use Software Paradise for future purchases of my own.

Yours

David Wotton

---

From: Craig Machin in Staffs

Dear Sirs,

I am pleased to be able to write and congratulate you on your wonderful service. On 11th December I telephoned my order through to your sales office for Microsoft Publisher and was surprised that within 24 hours the package had arrived. This is by far the most efficient service that I have received from a mail-order company and I wish to offer a heartfelt "thank you" to all of your very pleasant personnel involved. In future I will be recommending your company to all friends and colleagues.
Once more, thank you for your kind attention.

Yours

Craig Machin

---

From: D. C. French, Bristol

Dear Vicky Davies,

I really felt that I must put pen to paper to thank you for your wonderful service. I didn't phone until yesterday afternoon (Monday) and to my great delight, my Mavis Beacon was delivered to me this morning (Tuesday)! I was tickled to death. I have spent a fruitless ten days phoning around Bristol trying to get a Mavis Beacon on CD and all I got was the run-around. I have only just come to Computing and there is sure to be a lot that I will need. You may rest assured it is to Software Paradise that I will come. Furthermore, I will recommend your company to all that I talk to. May I wish the company the total success it justly deserves.
You will be hearing from me again. My thanks once again.

D. C. French