For the last 10 years, CS Odessa customers needed to purchase upgrades from one major release to the next in order to take advantage of changes in functionality and to benefit from the latest updates that support their operating system of choice. Maintenance gives you possibility to get all the major upgrades of the application for free during the maintenance period.
With the advent of maintenance we are eager to provide you with fast and high quality technical support. Understanding that very often your questions are urgent and need to be answered right at the moment, we give you an opportunity to benefit form the Priority technical support. This means that now all the requests, placed from the maintenance zone will be processed as soon as possible, but not later than 1 working day.
How does that work for me?
After ordering maintenance you'll receive special key in which there is included information on when your maintenance was obtained, for how long and what product you currently have. Using this key you can have access to special zone on our web-site where you can always find:
- all the minor and major updates, released during your maintenance period;
- priority technical support form;
We guarantee that:
- you will receive all the minor and major upgrades of the products, for which the maintenance was ordered and during the maintenance period, for free. In case the major upgrade was announced at the date included in the maintenance period and was postponed on some reason the opportunity to get the free upgrade is preserved.
- customer's support service will be rendered competently and as soon as possible, but not later than 24 working hours.
How and where can I order maintenance?
The important thing to remember about maintenance is that it can only be purchased at the original time of your software purchase, but once purchased it can be renewed on an annual basis. The cost of buying maintenance is less expensive than buying an upgrade, plus it allows you to lock in your software cost for a one or two year period. If you have any questions on our program please contact us and we would be happy to work with you and explain the details of the maintenance program and provide you with detailed pricing table.
