Citrix GoToAssist Corporate provides a comprehensive and secure remote support solution for your multi-agent support organization. When self-service doesn’t do the job, providing customers with instant online access to a live representative enables faster resolution of complex issues and increased customer satisfaction. Enable your support team to improve first-time call resolution and maximize efficiency using intuitive screen-sharing, diagnostic and collaboration tools. Streamline internal operations with advanced administration, reporting and
integration features.
Rapid ROI
GoToAssist Corporate enables organizations of all sizes to achieve a rapid return on investment (ROI), often within weeks. A dedicated Account Manager will help you set up a branded remote support website, customize reports to measure ROI and select integration options. In addition, our online Best Practices Resource Center offers practical tools to help optimize results.
Industry-leading quality of service
GoToAssist Corporate is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve technical issues, higher security and overall ease of use. Technicians can be remotely connected to a customer’s desktop within 30 seconds or less.
Best practices security
GoToAssist Corporate best practices security measures include 100 percent permission-based support, overriding customer control, one-time unique connection codes and end-to-end, 128-bit AES and SSL encryption.
Multiple Connection Methods
Customers can connect to online support sessions by entering a unique code (received via email, phone or chat), filling out a form, selecting a representative from a menu or just clicking a button on your website.
Two-Way Screen Sharing and Remote Control
View or share control of the end user’s PC or Mac desktop — or vice versa — even in multi-monitor desktop environments.
Multiple Sessions
Simultaneously support up to 8 customers at a time.
Remote Diagnostics Obtain clients’ system information in a single mouse-click.
Chat
Chat with up to 8 customers simultaneously using full screen-sharing
capabilities or instantly connect with customers using download-free web-based Chat.
File Transfer
Instantly exchange files and folders with your customers.
Annotation Tools
Draw, highlight and point to items right on the screen.
Team Collaboration
Invite additional experts to collaborate in a single support session. Invited reps can be visible or invisible to the end user.
Session Transfer
Seamlessly transfer a session directly to another representative or to an entire session team.
Reboot/Reconnect
Restart your customer’s computer and automatically reconnect to the support in progress.
Log In as Administrator
Remotely log in to a customer’s computer to perform system administrative tasks. (Includes Send-Ctrl-Alt-Del.)
True 24-bit Color
Get a true-to-life, full-color view of your customer’s desktop.
Management Center
Evaluate individual and team performance through real-time monitors and reports.
Customer and Agent Surveys
Get instant session feedback from both customers and support representatives.
Manager Silent Monitoring
Managers can silently observe live remote sessions in progress.
Session Recording
Archived sessions can be used for evaluation or training, and enable compliance with government and industry regulations.
To run a GoToAssist Corporate support session, your representatives need:
- Windows® 2000, XP, Vista or later; Window Server 2003 or 2008
- The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
- A stable 56k or better Internet connection (recommended)
- Minimum of Pentium 300 with 64 MB of RAM (recommended)
- Monitor resolution set to highest possible setting, 1024 X 768 or greater (recommended)
- 17-inch monitor or larger (recommended)
To join a GoToAssist Corporate support session, your customer needs:
- Internet Explorer, Netscape Navigator 4.0 or later, Mozilla Firefox 1.0 or later, or Safari™ 3.0 or later
- The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
- 28.8Kbps or greater Internet connection (56K recommended)
- Pentium-class PC running Windows® 2000, XP, Vista or later; Windows Server 2003 or 2008; or Mac OS® X 10.4, 10.5 or 10.6 (We're currently working on compatibility with 10.7.)
