GoToAssist Express provides you with live-support capability. Easily view and control your customers' computers online to quickly resolve their technical issues.
GoToAssist Express uses secure screen-sharing technology to enable you to easily view and remotely control your customer's computer during a support session.
Invite
You invite your customer to a remote support session via email or over the phone.
Connect
Your customer clicks a link in an email and instantly enters the support session. Or your customer goes to www.fastsupport.com, enters the 9-digit Support Key you gave over the phone and clicks the Connect button.
Assist
You remotely view and control your customer's computer to solve the problem just as if you were sitting at your customer's desk. Finish the job after hours using Unattended Support.
One-Click Session Start
Save time by starting your support sessions in just one click.
FastSupport Entry Site
Seamlessly transition from a phone call to an online support session by directing your customer to our www.fastsupport.com site and providing a 9-digit Support Key.
Remote Control
With your customer's permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.
File Transfer
Instantly exchange files and folders with your customers.
Remote Diagnostics
Get your customer's system information in a single mouse click.
Support without Interruption
Log in as administrator or reboot and reconnect to the support session in progress.
Multiple Sessions and True Color
Simultaneously support up to eight customers at a time. Plus, see screens in full 24-bit color.
Mac Support
Provide live remote support to both PC and Mac users — from either a PC or a Mac computer. (Some features not available.)
Unattended Remote Support
Work while your clients are away from their computers by pre-installing Unattended Support.
Security
Secure by design, GoToAssist Express makes sure that all confidential information remains private.
GoToAssist Express encrypts session data end to end using industry-standard Secure Socket Layers (SSL) and 128-bit Advanced Encryption Standard (AES) encryption.
End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.
All cryptographic functions and security protocols employed by GoToAssist Express client endpoint software are implemented using state-of-the-art Certicom Security Builder® libraries for assurance and high performance.
- Windows XP, Server 2003, Vista or later; or Mac OS X 10.4, 10.5 or 10.6 (We're currently working on compatibility with 10.7.)
- Internet Explorer®, Netscape® Navigator 4.0 or later, Mozilla® Firefox® 1.0 or later or Safari™ 1.3 or later
- The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
- Minimum of Pentium 300 with 64 MB of RAM (recommended)
- A stable 56k or better Internet connection (recommended)
To join a GoToAssist Express session, your customer needs:
- Windows® XP, Server 2003, Vista or later; or Mac OS® X 10.4, 10.5 or 10.6 (We're currently working on compatibility with 10.7.)
- Internet Explorer, Netscape Navigator 4.0 or later, Mozilla Firefox 1.0 or later or Safari™ 1.3 or later
- The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
- A 28.8kbps or better Internet connection (56k recommended)
