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Leigh Business Enterprises Ltd

LBE HelpDesk Mail-in Server - OPTIONAL

Overview

Your end-users:

Create new Jobs
Update their existing Jobs
Get the current status of their Job

Your helpdesk operators:

Update any existing Jobs
Get the current status of a Job

How does it work?:

It check an email address for helpdesk related emails
Based on the email subject, it automatically updates the helpdesk

All you have to do is leave LBE Helpdesk Mail-in Server running on a single machine and tell it to regularly check the mailbox.

The mail-in server will regularly check the specified email address, and try to process any emails it finds to create/update/get the status of helpdesk Jobs.

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