Morae Commercial Observor

Observer enables team members to watch the customer’s experience, make notes, and flag tasks in real time.

Remote, simultaneous observation

Connect to a live Recorder session from anywhere via a network (LAN/VPN). Observers can see and hear anything being recorded— customers' faces, voices, interactions on screen or with physical objects. Team members or stakeholders running Morae Observer can collaboratively log comments and markers.

The results? More efficient logging, stronger buy-in, and a deeper understanding of your customers.

Custom markers and notes

Unlike logging with a stopwatch and notepad, Morae helps observers give structured, detailed feedback that is automatically synchronized and placed at the right moment on the video timeline.

During the sessions, observers flag important moments by simply selecting a preset marker from a list. Markers could be things like quote, frustration, include in highlight video, or anything else you've defined in advance. Observers can add text comments to elaborate or offer an insight.

This streamlined logging process results in more detailed, instantly searchable notes...saving you hours of time during review and analysis!

One-click task and error marking

Want to calculate standard metrics like time on task or error rate...automatically? By consistently marking a few simple things during every recording—like when the participant starts and ends a task, and whether they succeed—you'll benefit from Morae's powerful, automated analysis tools. Marking these events is as simple as clicking the mouse or pressing a keyboard shortcut.

Share your session immediately

Want to give team members or clients a copy of the session right away? Save and share a Windows Media Video (WMV) file showing exactly what was displayed in Morae Observer.