PC-Duo RC 15,000 User Win CD

PC-Duo is a high-performance remote control program that allows you to view or manipulate any server or workstation on your network. It lets you connect to the problem machine to see what the user sees, then make the necessary changes. Administering remote servers is just as easy: connect to the remote server to make any changes in the configuration, and even reboot, if necessary. The System Snapshot feature shows you a detailed inventory of users hardware configurations.

Solution Deliverables

• PC-Duo creates a remote control infrastructure for your networked and remote users.
• The optional PC-Duo® for Terminal Services creates remote support for users working at thin client devices such as Wyse terminals.
• PC-Duo therefore provides a consistent user support environment across a heterogeneous environment of conventional PCs and thin clients on terminal services.
• PC-Duo provides support analysts with a tool that is ergonomic to use, promoting motivation and performance in the IT user support team. It increases opportunity for ‘first call resolution’.
• PC-Duo increases IT end-user productivity through reduced incident resolution times.
• Similarly, PC-Duo facilitates remote server management which should increase the availability of IT infrastructure and business critical systems.
• PC-Duo delivers security and remote control session audit to match the strongest compliance regimes.

Solution Highlights

• Straightforward to deploy, manage and maintain.
• Optional PC-Duo for Terminal Services installs on Microsoft and Citrix terminal services servers to connect automatically into thin client sessions. Further information is available in a Vector Tech Note, available for download in either US LTR format or A4 (EMEA regions).
• Fast, ergonomic and popular with support staff.
• Highly efficient in use of bandwidth.
• Available in two pick-‘n-mix flavors: Express for peer-to-peer network connections; Enterprise for managed connections, Web and firewall friendliness, and centralized security management.
• Familiar Explorer-style file transfer.
• Strong security features, including AES encryption and SSL for internet connected PCs.
• Integrates with Vector HelpDesk.