SharePoint Knowledge Base Solution Accelerator

Share your knowledge... with everyone!

Bamboo's SharePoint Knowledge Base Solution Accelerator provides you with the infrastructure for a flexible, easy to use, secure Knowledge Base that can be set up in minutes, saving you valuable time and costly development resources. Our Knowledge Base is made up of two sites: an Administrative site (KB Admin) and a Client site (KB Client). The KB Admin site allows Knowledge Base Administrators to create and manage articles, define hierarchy categories for organizing Knowledge Base articles, and provide answers to end-user questions. The KB Client Site allows users to search the Knowledge Base for articles, browse through articles via tree navigation, view a list of the most popular and recently added articles, submit ratings/feedback/questions, and print or e-mail articles. Whether used internally, or as part of a customer-facing site, Bamboo's SharePoint Knowledge Base Solution Accelerator provides you with a flexible, scalable, and affordable Knowledge Base that is both simple to set up, and easy to use.

• Create and manage all knowledge base articles from one location.
• Upload images into article content directly without having to create a Picture Library to upload images before you can use them in your articles.
• Content approval of new articles so only reviewed content is published to your end users.
• Manage and answer questions submitted by end users. Post answers internally for other Knowledge Base Administrators to see as well as e-mail the answer to the user who posted the question.
• Create categories for organizing your knowledge base content.
• Display list of recently added/updated articles as well as most popular articles.
• Configure search criteria to locate articles and view their status.
• Right-click the category tree to create, edit or delete categories.
• Review ratings and comments submitted by end users and determine whether to publish to client side knowledge base.
• Use relative paths for URLs to help facilitate moving your KB system from a test server to a production server or access from inside or outside your firewall.
• Show an All Articles box on the home page to view all articles in a selected category or all articles in the KB.
• View a thread of internal replies to a question submitted by a KB Client user.
• Control the list of tag words to be associated with articles as they are published to enable tag cloud access in the KB Client site. New!
• Change the category icons shown in the Bamboo KB Tree View Web Part. New!
  

The KB Client site offers the following end user features:

• Submit questions to knowledge base administrators.
• Print articles as well as e-mail articles several recipients as needed.
• Search all knowledge base articles using multiple search criteria, including age of article.
• Quickly view a list of articles just added to the knowledge base or the top 5 most popular articles.
• Use a tree to navigate knowledge base content by category.
• Set up the KB Client site for anonymous access.
• Set up KB Client sites on separate site collections (from the KB Admin site) within the same server.
• Submit ratings and comments on published articles.
• Use relative paths for URLs to help facilitate moving your KB system from a test server to a production server or access from inside or outside your firewall.
• Add customized tabbed Bamboo KB Article list data to your article content to provide viewers with morepertinent information such as review date, article type or a custom column that you can add to the list.
• Show related articles, links, and attachments at the bottom of the article content page.
• Show an All Articles box on the home page to view all articles in a selected category or all articles in the KB.
• Submit ratings and comments on published articles using a 5-star interactive graphic. New!
• Display a tag cloud to enable users to access the most viewed articles quickly by key word. New!