Track-it! 10

For 20 years Numara® Track-It!® help desk and asset management software has been the leading choice for small to medium sized businesses. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk. It’s also won numerous industry awards. But we’re never happy standing still.

Track-It! 10 is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. With Track-It! 10 we’ve gone further than ever before: a complete transformation from IT help desk to a powerful family of integrated IT management solutions - yet each at an affordable price.

At the heart of the Track-It! family is Track-It! Help Desk which provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before.

But Track-It! is more than just help desk software - it’s a single platform for IT management that will satisfy the broader needs of your business.

Track-It! gives you the ability to “turn on” other IT management capabilities such as inventory management, change management, PC migration management, remote desktop control, purchasing and barcode. With Track-It! you will feel confident in your ability to improve customer service, decrease response and resolution times, and lower IT costs.

• An all-new technician and self-service web experience
  Track-It! 10 features a new Technician Web experience so you can easily organize and manage your work orders and IT assets – 24/7 and from any location.
  With Technician Web your support team can troubleshoot at a remote location and still have access to your Track-It! HelpDesk, IT asset inventory and knowledge base from a web-browser. They’ll be able to submit, modify and close work orders and read existing problem solutions or create new ones. They can even remotely initiate an audit with Track-It! Inventory to give them the most up-to-date asset information regardless of their location.
  Track-It! 10 also builds on its reputation for empowering your users through its customer self-service features. New in Track-It! 10, your users will have access to a completely redesigned self-service web portal for enhanced usability. With Track-It! 10 self-service, your users can submit work orders and check their status, view change requests and access the knowledge base.
• Introducing automated user-migration with zero impact
  Moving your users’ personalities onto newly created or upgraded Windows® PCs is an arduous, time-consuming and costly task, particularly for large deployments. A wide range of configuration files and data need to migrate to the new machines, including application settings, wallpaper, drive mappings, bookmarks, and favorites. 
  Our latest addition to the Track-It! family - Track-It! PC Migrate– will ease your migration pain with its graphical, automated and agent-less approach towards user migration. With Track-It! PC Migrate you’ll be able to drastically reduce the time and cost of moving user data and restoring personal settings with zero impact to the end-user.
• Public/private Knowledge Base providing exceptional customer service
  With Track-It! 10 Knowledge Base you can continue to improve customer service with extended knowledge base functionality. You now have the flexibility to mark solutions as public or private depending on for whom they are intended.  You can provide the end user/customer access to only publicly approved solutions and prevent self service portal end users from seeing solutions that would be too complicated or too risky for them to try on their own.
• New scheduled work-orders to simplify repetitive tasks
  Also new for Track-It! 10 are scheduled work orders to remove the administrative burden of creating and assigning repetitive tasks. With Track-It! 10 you can define and manage a master list of repetitive work orders such as routine services, preventative maintenance and back-ups. Track-It! 10 will schedule and assign these work orders automatically to save your technicians valuable time.
• The Numara Track-It! family of applications
  Track-It! 10 is a family of integrated applications for IT Management that includes help desk software, inventory management software, change management software and barcoding software.
  Numara Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets worldwide.